General Questions
How quickly can I receive my order?
We offer several shipping options, including expedited and express shipping. Please select a faster shipping method during checkout if you need your gift fast. For more information, please visit our Shipping page.
For which occasions are your products suitable?
Our products are perfect for all kinds of occasions, such as weddings, anniversaries, birthdays, housewarmings and holidays.
Can I adjust my order?
Yes! Many of our products can be personalized with engraving or custom messages. Simply choose the available personalization options on the product page during checkout.
Do you offer gift wrapping?
Yes, we offer free gift wrapping and the option to add a personal message. Perfect for sending your gift directly to the recipient!
What if I don't know the recipient's preferences?
Don't worry! Choose from our popular bestsellers or give a gift card. This way the recipient can choose something that suits them perfectly.
How do I maintain my product?
Each product comes with specific care instructions. You can also consult our Product Care page for detailed tips.
Product Specific Questions
Are your products safe for food use?
Yes, our products, such as serving boards and coasters, are made of food-safe materials. For prolonged direct contact with food, we recommend using the wooden part of the board.
What materials do you use, and are they sustainable?
We use high-quality, sustainably sourced materials including olive wood and food-safe epoxy resin. Our processes are designed to be as environmentally friendly as possible.
Will my product look exactly like the photos?
Due to the handmade nature of our products, there are variations in resin design, texture and shape, making each piece unique and special.
Can I preview my engraving before ordering?
For certain products we offer a preview tool that allows you to see the engraving before completing your order.
Are your products sustainable?
Absolutely. Our products are made with high quality materials and craftsmanship, so they will last a long time without losing their beauty.
How do I clean and maintain epoxy resin products?
Clean epoxy products with a soft, damp cloth. Avoid harsh cleaners or abrasive materials. For more tips, see our Product Care page .
Are epoxy resin products heat resistant?
Although our products are durable, they are not designed to withstand high temperatures. Avoid direct contact with hot objects.
Company Specific Questions
How can I reach customer service?
You can reach us via live chat or email at info@liquidlux.nl . For quick help, our live chat is the best option.
Do you offer international shipping?
At this time, we only deliver within the Netherlands. However, we plan to expand our delivery options to other countries in the near future. Keep an eye on our website for updates!
How can I track my order?
Once your order has been shipped, you will receive a tracking number by email. This allows you to track your order via our website or the carrier.
What payment methods do you accept?
We accept all major credit cards, Ideal, PayPal and other secure payment options. All our transactions are processed via secure payment gateways.
What do I do if my product arrives damaged?
Contact us immediately. We will arrange a replacement or refund and guide you through the next steps.
Do you offer discounts for corporate or bulk orders?
Yes, for large orders or corporate clients we offer special rates. Contact us for more information.
Additional Questions
What should I do if I have trouble choosing a product?
Our customer service is happy to help you find the perfect gift, tailored to your needs and preferences.
How do you ensure the quality of the products?
Each product is carefully checked by our craftsmen to ensure it meets our high standards of craftsmanship and durability.
What is your environmental impact?
We are committed to sustainability and minimizing our environmental footprint. From the materials we use to our packaging, everything is designed with respect for the planet. Visit our Sustainability page for more information.
Any questions? Contact us via info @liquidlux .nl or use our live chat. We are happy to help you!
